Maintenance Technician

Multifamily Residential Property

Position Overview

The Maintenance Technician is responsible for performing maintenance, repairs, and general upkeep of a multifamily residential community. This role ensures that apartment homes, building systems, and common areas are safe, functional, and well-maintained.

The Maintenance Technician delivers excellent customer service, completes work orders promptly, supports make-ready operations, and contributes to overall resident satisfaction.

Key Responsibilities

General Maintenance & Repairs

• Perform routine and emergency maintenance requests, including HVAC, plumbing, electrical, carpentry, appliance repair, and general building maintenance.
• Troubleshoot issues and complete repairs in a safe, timely, and professional manner.
• Document all work performed using the property’s work order system.
• Ensure the maintenance shop, equipment, and tools are organized, clean, and properly stored.

Make-Ready & Turn Responsibilities

• Assist in turning vacant units, including repairs, replacements, painting, cleaning, and preparation for new residents.
• Ensure unit turns are completed on schedule to support leasing and occupancy goals.
• Perform move-out inspections and report required repairs or damage to the Maintenance Supervisor.
•  Meet established quality and timeliness standards for make-readies.

Preventive Maintenance

• Complete preventive maintenance tasks as assigned, including HVAC filters, smoke detector checks, fire extinguisher inspections, and equipment servicing.
• Maintain accurate records of preventive maintenance activities.
• Identify potential maintenance issues early and report them promptly.

Safety, Compliance & Risk Management

• Follow all OSHA, EPA, and company safety standards and procedures.
• Use proper PPE and ensure safe operation of tools and equipment.
• Report safety hazards, structural concerns, or potential risks immediately.
• Comply with Fair Housing laws when interacting with residents.

Customer Service & Resident Relations

• Provide professional and courteous service to residents at all times.
• Communicate effectively regarding the status of work orders or required follow-up.
• Enter occupied homes respectfully and maintain cleanliness during and after repairs.
• Participate in emergency on-call rotation, responding to after-hours maintenance emergencies promptly and professionally. 

Property Appearance & Operations 

• Support daily property upkeep, including trash removal, grounds cleanliness, and general common-area maintenance.
• Inspect amenities, building exteriors, hallways, stairwells, and lighting for repairs or safety concerns.
•  Assist with pool care and seasonal property needs (if applicable).
• Maintain proper inventory of tools, parts, and supplies.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in residential, commercial, or multifamily maintenance preferred.
• Basic knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.
• HVAC certification (EPA Type I/II or Universal) preferred but not required.
• Ability to safely operate maintenance tools, equipment, and machinery.
• Strong problem-solving skills and attention to detail.
• Ability to communicate professionally with residents and team members.
• Knowledge of Fair Housing laws as they apply to maintenance interactions.