Community Manager

Multifamily Residential Property

Position Overview

The Community Manager is responsible for the full operational, financial, and administrative performance of a multifamily residential community. This role leads the onsite team, ensures exceptional resident satisfaction, drives occupancy and revenue goals, and protects the physical and financial health of the asset. The Community Manager oversees leasing, collections, budgeting, vendor management, compliance, and resident relations while promoting a positive and professional community environment.

Key Responsibilities

Leadership & Team Management

• Recruit, train, mentor, and supervise onsite staff including leasing consultants, assistant community manager(s), and maintenance personnel.
• Conduct regular team meetings, performance check-ins, and coaching sessions to ensure accountability and alignment with company standards.
• Foster a professional, collaborative, and service-focused work culture.
• Provide ongoing leadership development to support staff growth and retention.
• Ensure all company policies and procedures are being followed and always enforced.
• Responsible for associates’ timekeeping, ensuring accuracy, timely submission, and compliance with payroll guidelines.
• Use sound judgment when making decisions and communicate regularly with the Regional Manager regarding operations, challenges, staffing, and property performance.

Financial Management & Reporting

• Oversee rent collections, enforce delinquency policies, and ensure timely posting and deposit of payments.
• Review and maintain accurate resident ledgers and approve adjustments when appropriate.
• Prepare, analyze, and manage the annual operating budget, including revenue forecasting and expense control.
• Review weekly and monthly financial reports (delinquency, occupancy, leasing, traffic, NOI variances).
• Ensure expense management aligns with approved budget parameters.

Leasing & Marketing Oversight

• Supervise all leasing operations to achieve occupancy and revenue goals.
• Ensure accurate pricing, availability updates, and consistent follow-up practices.
• Review marketing strategies and outreach efforts to generate qualified traffic.
• Monitor closing ratios and ensure the leasing team meets performance expectations.
• Approve lease agreements, renewals, and addendums in accordance with company policies.

Resident Relations & Customer Experience

• Maintain a high level of customer service to enhance resident satisfaction and retention.
• Resolve escalated resident issues professionally and efficiently.
• Oversee the renewal process, resident communication, and service request follow-up.
• Ensure timely and compliant distribution of community notices.

Property Operations & Maintenance Coordination

•  Oversee daily property operations, ensuring curb appeal and community standards are met.
• Partner with the Maintenance Supervisor on make-ready schedules, work order completion, preventative maintenance, and vendor coordination.
• Conduct routine property inspections, including building exteriors, common areas, amenities, and vacant units.
• Ensure timely completion of unit turns to maximize revenue and occupancy.

Compliance & Fair Housing

• Ensure full compliance with Fair Housing, ADA, federal, state, and local housing regulations.
• Maintain accurate and organized resident files, lease documents, and operational records.
• Enforce community rules and lease agreements consistently and within legal guidelines.
• Ensure all company policies, procedures, and operational standards are adhered to daily.
• Ensure staff are trained and compliant with company and regulatory expectations.

Vendor & Contract Management

• Solicit bids, negotiate contracts, and manage relationships with vendors and service providers.
• Verify completion of contracted work and approve invoices in accordance with company standards.
• Ensure vendors meet insurance, safety, and performance requirements.

Risk Management & Safety

• Identify and address safety hazards, property risks, and security concerns.
• Oversee incident reporting, documentation, and communication with corporate leadership.
• Maintain emergency preparedness and ensure staff awareness of safety procedures.

Professionalism in Difficult Situations

• Handle escalated conversations, legal matters, or crisis situations with composure and professionalism.
• Exercise sound judgment and maintain consistent communication with the Regional Manager when navigating complex or sensitive situations.
• Use effective leadership communication to protect the community’s reputation and guide the team through challenges. 

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 3–5 years of multifamily property management experience, including supervisory responsibilities.
• Strong leadership, customer service, and communication skills.
• Experience with budgeting, financial reporting, collections, and leasing oversight.
• Proficiency in property management software and Microsoft Office Suite.
• Strong understanding of Fair Housing and landlord-tenant laws.
• Ability to manage competing priorities in a fast-paced environment.