Virtual Fair Housing with Katie Rigsby - Two Great Options - Fundamentals of Fair Housing (AM) / Navigating the Gray Areas (PM)

(All day virtual seminars)

Tuesday, December 9, 2025

Fundamentals: What Every Property Management Professional Needs to Know from 9 AM - Noon

Navigating Gray Areas: Advanced Fair Housing for Property Professionals from 1 PM - 4 PM

Presented by Katie Rigsby

Tuesday, December 9, 2025, 9:00 AM to 12:00 PM, CST

Fundamentals: What Every Property Management Professional Needs to Know

Led by Katie Rigsby, a property management professional with over two decades of experience in leasing, operations, marketing, and leadership, this interactive session introduces the foundational principles of fair housing compliance for property management professionals across all roles, including office teams, maintenance staff, marketing teams, suppliers and contractors, and corporate leaders. Participants will learn the core requirements of federal, state, and local fair housing laws, how they apply to daily interactions, and practical steps to avoid unintentional violations. Real-world examples and interactive scenarios will equip attendees with the knowledge to confidently and legally handle daily interactions.

Key Takeaways:

• Understand the seven federally protected classes and how state/local laws may expand protections.
• Recognize common fair housing risks across leasing, maintenance, marketing, and vendor activities.
• Learn basic strategies for communicating and providing services in a nondiscriminatory manner.

Tuesday, December 9, 2025, 1:00 PM to 4:00 PM, CST

Navigating Gray Areas: Advanced Fair Housing for Property Professionals

Building on the foundational session, in this advanced workshop, Katie Rigsby draws on her extensive background managing large teams, multimillion-dollar portfolios, and complex operational challenges to guide participants through advanced fair housing issues. We'll explore complex fair housing scenarios that require deeper knowledge and stronger problem-solving skills. Participants will analyze recent enforcement actions, discuss nuanced accommodation requests, and examine marketing, screening, and operational practices that can lead to disparate impact claims. The session will challenge attendees to evaluate policies, address gray areas, and implement proactive measures to reduce liability across all areas of property management operations.

Key Takeaways:

• Gain the ability to navigate complicated reasonable accommodation requests and avoid common mistakes.
• Understand how neutral policies, digital advertising tools, and screening criteria can unintentionally create fair housing violations.
• Apply lessons from real enforcement cases to strengthen compliance and reduce organizational risk.

Bio: Katie Rigsby, CAPS, CAM, CALP

Katie Rigsby, CAPS, CAM, CALP, is a seasoned multifamily expert with a 24-year career in residential property management. With a diverse background as a Leasing Professional, Property Manager, multi-site supervisor, and senior executive, she has overseen a multimillion-dollar budget, 200 employees, and a vast real estate portfolio. Katie holds Certified Apartment Portfolio Supervisor, Certified Apartment Manager, and Certified Apartment Leasing Professional credentials from the National Apartment Association, where she actively contributes as an NAAEI Advanced Facilitator.

Currently, as the President and CEO of Katie Rigsby Inspires, LLC, she offers consulting services and education to enhance the skills of property management professionals in customer service, sales, marketing, leadership, and Fair Housing compliance. Engaged in industry associations, a licensed Louisiana Realtor, and recognized by Toastmasters International, Katie is dedicated to delivering engaging and inspirational learning experiences with a side of humor.