De-Escalation Training w/ Captain Wagner
Event Details
De-Escalation: Turn Down the Heat
Conflict in unavoidable. Escalation is not.
This two-hour provides practical tools for recognizing escalating behavior, managing your own response, and communicating effectively during difficult or emotionally charged situations.
Participants will learn how stress affects the brain and behavior, how tone and body language influence an encounter, and how listening, empathy, and intentional communication can help reduce tension and create safer outcomes.
About the Instructor
Captain Richard Wagner brings approximately 37 years of combined United States Marine Corps and law enforcement experience to his training. His career has centered on leadership, crisis response, communication, resilience, and helping people perform effectively under stress.
His approach to de-escalation is simple and practical:
You cannot always control another person's behavior-but you cam control what you bring to the encounter.
Slow it down. Listen. Create options. Preserve dignity. Don't add fuel to the fire.
For More Information:
12777 Olive Boulevard, Suite CSaint Louis, MO 63141 314.205.8844
St. Louis Apartment Association Event Cancellation Policy
We understand that plans can change; however, due to the commitments we must make with vendors and venues, the following cancellation and no-show policies apply to all of our events:
- Cancellation After Deadline:
The deadline to register for events is 10 days prior to the event date, unless otherwise noted. Cancellations made after the registration deadline will not be eligible for a refund. Once the deadline has passed, we are unable to accommodate refunds or event credits, as event logistics will have already been finalized. - No-Show Policy:
If a registered participant does not attend the event ("no-show"), they will still be responsible for the full cost of the event. No-shows will be invoiced for the full amount of their registration, as their space has been reserved and event expenses incurred. - Events Including Meals:
For events where meals are provided, registrants who cancel after the deadline or do not attend will still be charged the full ticket price, including the cost of the meal. This ensures that costs associated with pre-ordered meals are covered. - Substitutions:
If you are unable to attend an event, you may send someone in your place. Please notify us of any substitutions prior to the event date.
Thank you for your understanding and cooperation. Our cancellation and no-show policy ensure the success of our events and helps us manage costs efficiently for all attendees.
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