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Fetisha White

(501) 256-1007 |


Fogelman Properties Chesterfield, MO
Leasing Manager December 2018-September 2019

Responsible for team management, marketing, leasing, resident retention, addressing complaints, and
problem solving to ensure all prospective and active residents are provided with superior customer service
during each stage of the leasing work flow. Responsibilities include:

 Directly supervise employees in leasing department; Carry out supervisory responsibilities in
accordance with company policies applicable laws including Fair Housing and Sexual
Harassment; hiring, training, plan, assign, and direct work responsibilities; appraise and discipline
 Manage daily leasing operations including: Administer weekly team meetings to review
operations, goals, successes and challenges to communicate directly and communicate updates
directly to the business manager
Assist with preparation of daily activity reports for compliance verification with AME reports
 Review sign, approve, and execute leases; applicant screening and follow up with explanation of
results; communicate policies, community changes, and upcoming events to community residents
 Monitor Payroll for leasing team; approve and submit renewal commissions
 Proficiently Operate Systems: YARDI, CRM, YieldStar, CoreLogic, Rent Café, Craigslist and
social media platforms, Microsoft Office Suite, Excel
 Property Type: Class A, 498 Unit Luxury Rental Apartment

KEY ACCOMPLISHMENT: Promoted within 90 days of employment; Fully Marketed property to drive
traffic resulting in increased company revenue and occupancy levels from 93% to 96.7%; Maintained
75% or above renewal rate

AAA Staffing Little Rock, AR
Assistant Property Manager, Interim Property Manager December 2017-December 2018
Provided exceptional customer support and sales services to prospective and active property residents
 Ensure vacant rental units were cleaned and prepared to show and lease
 Assess the needs of prospective tenants to recommend appropriate units; responded and provided
resolutions to resident inquiries and complaints; reviewed and communicated lease terms to
 Verify pending work orders, occupancy/vacancy, delinquencies, and deposit account reporting is
updated in system database.
 Pursue and maintain collections reports, post payments, and deposits
 Proficiently Operated Systems: YARDI, Rently, Craigslist and social media platforms, Microsoft
Office Suite, Excel
 Property Type: Class B, 122 Unit Rental Apartments

McPherson Professional Services, LLC Little Rock, AR
Operations Manager November 2013-November 2018
Develop and maintain positive relations by creating and sustaining good will between client, franchisee,
and professional cleaning staff members through:
 Human Resources: Developed comprehensive training for new and current employees; performed
inspections of employee performance and re-train on policies and procedures as needed.

Communicate, enforce new company policies and procedures;
staff hiring, managed filing of federal background screening, approval/denial records, payroll
management, and year-end tax preparation
 Client Relations: established and maintain positive rapport with prospective clients to determine
service needs; Negotiate contract terms and pricing; managed contact follow-up with commercial
business procurement department; oversaw that all rendering services met standards of binding
contract agreements;
 Operations: Assessed effectiveness of cleaning strategies, knowledge in product solutions, special
promotions; prepared and verified commercial properties were shown as clean, attractive, and
ready for occupancy;

KEY ACCOMPLISHEMENTS: Solid performance resulting in increased company revenue; Secured 13
contracts totaling $250,000 in sales for year 2014; Promoted to 100% sole proprietor 2015

Verizon Wireless Little Rock, AR
Technical Support Analyst October 2008-December 2014
Provided customer services to customers through the resolution of technical issues related to cellular
service and wireless broadband equipment. Responsibilities included:
 Providing remote diagnostic services, solutions, troubleshooting techniques, and data analytics to
customers related to cellular devices, personal computers, ancillary equipment and the cellular
network; educated consumers about and implemented company policies; and collaborated with
cross-functional departments to determine credit ratings necessary for new customer acquisition
 Assisting management with offline work including: creating customer follow-up reports;
addressing escalated calls; and on boarding new team members into the call center environment
 Analyzing MARS records to diagnose inoperable equipment due to limited broadband signals
impacted by terrain and location

KEY ACCOMPLISHEMENTS: Maintained 98% or above in KPI; awarded Verizon Rock Star Top
Performer 2 years consecutively year 2013-2014

National Apartment Leasing Professional Little Rock, AR
NALP Certification Expected Fall 2019
Pulaski Technical College Little Rock, AR
Business Finance