Resident Services Manager - MAC Properties
Position: Resident Services Manager - St. Louis
Direct Reporting: Reports directly to the Regional Property Manager
The Resident Services Manager St. Louis is responsible for overseeing and directing all Resident Services operations and Garage attendant operations, including move-in/outs, resident retention, collections on delinquent accounts, resident communications and escalated maintenance service requests. The Resident Service Manager establishes and implements management plans for improved resident satisfaction and revenue enhancement (reducing delinquencies and increasing renewals) while facilitating inter-departmental communication and standardizing best practices within the department.