Multifamily Leasing Specialist - Intelica CRE
Full Job Description
Under the direction of the Property Manager, the Leasing Manager leads the overall leasing
function. This position handles and directs sales and marketing activities with a strong emphasis on
customer service to achieve maximum occupancy and revenue goals as well as customer retention.
He/she will have a proven record of accomplishments utilizing sales and marketing techniques to
close the sale and will provide support to the team. This position will also handle leasing
administration activities and will provide superior customer service to both new and existing
residents. He/she will exemplify Intelica’s Residential’s brand by always exhibiting superior
customer service and professionalism.
Sales Leadership & Management Responsibilities
• Accomplishes the property objectives by supporting and motivating a high-
performing leasing staff.
• Aids in mentoring Leasing Consultants and/or Customer Support Assistants.
Promotes a positive work environment that encourages collaboration and teamwork.
Supports, mentors, and assists new team members with the sales and marketing
process and procedures including providing uncompromising customer service and
effective selling to both current and prospective residents.
• Ensures that all the leasing team members employ effective sales and marketing
techniques and consistently follows established Company procedures associated with
the sales process. Ensures accurate data entry of prospect traffic and sales lead follow-
up is complete.
• Maintains open and clear communication with on-site staff, and the Property
• Assists the team in the performance of their duties as well as the day-to-day
operations of the property to ensure its success.
Direct Sales & Marketing
• Maintains accurate and in-depth knowledge of all aspects of the community,
particularly in areas such as rent and pricing, apartment availability, lease expirations,
square footage and amenities. This also includes knowledge of the surrounding
neighborhood, sister properties, and local competition.
• In conjunction with the Property Manager, partners with the Pricing Analysts to
manage occupancy and rental rates. Implements pricing strategies and manages daily
leasing activity. In conjunction with the pricing team, analyzes (pricing system) data and
monitors the community market conditions to anticipate market changes and trends
that could affect the profitability of the community.
• Organizes and oversees local/neighborhood outreach marketing, through fostering
relationships with local businesses and community events. Offers input and suggestions
regarding advertising and promotions to generate prospective traffic. Partners with
Property Manager and maintenance staff to ensure community appearance meets
company standards and demonstrates curb appeal.
Resident Relations / Customer Service
• Collaborates with Property Manager on lease renewal negotiations.
• Proactively delivers superior customer service, identifying needs, facilitating
resolutions, and communicating with residents about resident concerns to establish
customer satisfaction and loyalty.
• Oversees vendor compliance and ensures Company procedures are being followed
to mitigate risk and liability.
• Reviews prospective resident applications, in accordance with Intelica policy prior to
Property Manager final review.
• Prepares, assists, and oversees the completion of all leasing paperwork. Conducts
periodic audits to ensure that resident files are properly maintained. Collects, posts and
deposits security checks, rent and all other payments associated with leases and
• Prepares, assists, and oversees move-out activities including the exit inspection
walks with residents before move-out, confirming/approving Statement of Deposit
Accounts (SODA) charges, generating final bills, etc.
• Facilitates collection of outstanding debt with residents by generating non-sufficient
funds (NSF) notices, and small balance letters, communicating with residents on
account status, delivering resident letters and corresponding with collection agencies.
• Partners with the management team to ensure accurate ledgers are maintained in
the applicable property management system.
Building Community & Industry Knowledge
• Understands and complies with federal, state, and local fair housing laws and
standards, as well as landlord/tenant laws and regulations and banking laws.
• Performs other duties as assigned.
• Always represent the Company in a professional manner. Consistently maintains a
professional, courteous attitude when dealing with residents, coworkers, and the
Demonstrating proficiency in these competencies is critical to being effective within this role.
Action Orientation: Seizes opportunities and acts on them quickly, enjoys working hard and is full
of energy for things he/she sees as challenging.
Accountability: Delivers commitments and agreements, demonstrates dependability, takes
responsibility for mistakes, and missed deadlines.
Customer Focus: Treats customers courteously, responds to customer requests in a timely manner,
takes responsibility to resolve customer complaints, proactively identifies customer needs, elicits
feedback from customers to monitor their satisfaction, creates strategies to help the organization
serve customers more effectively, considers both short and long-term interests of the customer in
making service decisions.
Integrity and Trust: Gains the trust of others by taking responsibility for his/her own actions and
being honest, possesses the internal fortitude to consistently behave in honorable ways, respects
confidentiality, takes a stance based on principles and values despite personal or professional risk,
challenges others who are not being truthful or acting with integrity, and does not misrepresent
him/herself for personal gain.
Building Effective and Engaged Teams: assists leasing team in understanding roles, removes
organizational barriers and identifies resources, champions team within the organization, provides
input without taking over.
Managing Work Efficiently: completes projects and tasks efficiently and effectively. Marshals'
resources such as people, funding, material, and support in order to accomplish tasks.
Communication: gets to the point quickly and succinctly, can make complicated concepts and data
clear to others, exceptional listener even under stressful situations, displays a keen sense of what
to say in various situations.
Consistent Mentorship Example: demonstrates consistent and fair treatment of others; employs
consistent judgment when evaluating all tasks and engagement with residents and customers;
consistently follows company rules and standards.
Initiative: seeks additional responsibilities and opportunities that support organizational goals and
stretch personal capabilities.
• Monday to Friday 9am to 6pm
• Weekend availability required
• Some evenings for special events required
Ability to commute/relocate:
• St. Louis, MO 63102: Reliably commute or planning to relocate before starting work
• Driver's License (Required)
Work Location: In person
Why Choose Intelica?
At Intelica CRE, we provide real estate services including tenant representation, project leasing and
sales, property management, corporate services, capital markets, development services,
construction management, and research. We are also using our knowledge and talents for the
greater world around us. We value the whole person in our People-First culture. We build each
other up and donate working hours to give back to our communities. We demonstrate our Mutual
Respect through open, candid, and honest communication. We live with Selfless Passion for our
business and our industry by recognizing that we succeed as one team, spread across multiple
cities. We take Radical Responsibility in keeping our promises and doing what we say we will do.
Working in concert with our sister companies, we are pursuing our vision of being a vertically
integrated consulting, management, and design firm.
Selection of Benefits we offer:
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(K) with Company match
• 20 Days Paid Time Off
• Stipend for Health and Wellness
• Dedicated work time for education and volunteering opportunities
This description is not intended, and should not be construed, to be an all-inclusive list of all
responsibilities, skills, efforts, or working conditions associated with a job. While this description is
intended to be an accurate reflection of the job requirements, management reserves the right to
modify, add, or remove duties from particular jobs and to assign other duties as necessary.
If you require alternative methods of application or screening, you must approach the employer
directly to request this as SLAA is not responsible for the employer's application process.
Intelica CRETM is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.