Courtesy Officer - Rainey Property Management, LLC

Position Information:

Job Title: Courtesy Officer

Company Name: Rainey PM

Address: 711 N Euclid Avenue

City: St. Louis                    

State: MO

Zip: 63108

Contact Name: Christine Baird

Phone:512-828-6807

Email: cbaird@raineypm.com

Benefits and Pay of the Courtesy Officer :

- Medical, Dental, Vision, short/long term disability

- Life insurance is FREE
- Up to 3 weeks time off at hire
- 401K match up to 5% after 90 days with immediate vesting
- Birthday and up to 16 paid holidays

The estimated salary for this position is 50k.

Sign on bonus opportunity

Reports to: Property Manager, Senior Property Manager, Area Manager, and/or Regional Manager

Direct Reports: None

DUTIES:

As an experienced professional you will:

• Work independently and be able to communicate with Residents, Guests,

           Vendor and other Staff in emergency and non-emergency situations.

• Employee must possess good communication skills and tact in dealing with

           individuals who are not adhering to the property’s rules.

• Circulate throughout property, and laundry rooms
• Report any rule violations
• Detect any suspicious activity and ensure doors and entry points are secure
• Take command and control of disturbances and disruptive behavior, involving

           the authorities when required.

• Be unstressed by claiming stairs and/or walking the property.
• Possess good night vision in order to detect activities in the dark.
• Be able to formulate an accurate description of a car, suspect(s) activity and

          compile the information in an Incident Report.

• Provide apartment entry to Residents who provide proper identification.
• Notify the PM of any unusual activity or report it directly to the RM, if the PM is

          not on duty and readily available.

• Promote a positive relationship with the Residents and other Staff.
• Respond to emergency incidents, fire alarm calls, slips, trips, falls, etc and

          conduct preliminary investigations; notify fire and/or other emergency services if

          not already summoned; accurately document information, both in written form

          and with a camera.

• Report all known Residents without a parking permit to the Leasing Office.
• Perform other related tasks as directed by PM and/or RM.
• Follow safe workplace rules and practices in order to prevent on-the-job injuries.
• Patrolling and monitoring activities on the company’s premises regularly to

          discourage criminals and ensure the environment is safe and secure

• Evicting trespassers and violators and detaining perpetrators while following

          legal protocols before relevant authorities arrive to take over.

• Controlling the entrance and departure of employees, visitors and vehicles

          according to protocols

• Monitoring surveillance cameras to watch out for any disruptions or unlawful

          activities

• Ability to operate security systems and emergency equipment
• Exceptional interpersonal skills
• Advanced verbal and written communication skills
• Ability to work alone or as part of a team.
• Ability to solve problems as they arise
• Attention to detail.
• Ability to react appropriately in stressful situations

This will be 24-hour security during the summer and 18 hours during the rest of

the year. Split between 3 positions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work a flexible schedule, schedule is subject to change to cover 24/7

          operations

• Ability to resolve resident concerns while maintaining a friendly and professional

          demeanor

• Ability to write and communicate professionally
• Ability to apply sound decision-making
• Ability to demonstrate teamwork by assisting co-workers
• Ability to communicate professionally and adapt interpersonal skills to a variety

          of audiences

• Must have a valid Driver’s License