Like You, Like Me…..Presented by Lisa Troisen, Apartment Expert
January 16, 2019 @ 9:00 am - 12:00 pm
It’s a proven fact that people buy from people they like. And residents are more likely to renew in properties where they like the staff. So, clearly, likability is an important characteristic to have! Well, did you know that you can actually become even MORE likable? It’s true.
This class teaches you all of the techniques and skills you need to provide the best possible customer service through things like improved communication, body language, positivity and more.
This highly interactive (and fun) class is guaranteed to help you and your team lease more apartments, retain more residents and improve staff relationships at the same time! Whether you’re on site, at the corporate level or a vendor, you’ll walk away with new skills to enhance your performance.
Just a few of the takeaways from this class:
- The most powerful position in body language
- How to use eye contact effectively (and which gender needs more)
- What is “walking with intention” and why it’s so important
- Why a handshake is so important and how it cost one multifamily professional $250,000!
- The 5 Step Disney Approach to Customer Service and how to use it
- How one simple phrase can open up the door to a great relationship with a customer
- And much more!
Lisa is a frequent multifamily speaker for the National Multihousing Council and other associations. Lisa started out as a Leasing Professional who worked part time to finance her undergraduate studies.
Upon discovering how much she enjoyed leasing and the apartment industry as a whole, Lisa decided that she would use her teaching degree and apply what she has learned in school to the industry she has grown to love. A dedicated professional, Lisa has contributed to different leasing programs all around the United States. The curriculum development and content specialist has a column titled “On Site Solutions” on UNITS magazine of the National Apartment Association.
SLAA is excited to kick-off the new year with this amazing seminar! Sign up yourself and your entire team for a great half day program!
- January 16, 2019
9:00 am - 12:00 pm
- St. Louis Association of Realtors
12777 Olive Blvd.
St. Louis, 63141 United States + Google Map